Santa Fe CONNECT 211 Coordinator

Job Description
Type of Job: 
Full-Time
Main Areas of Responsibility: 

The 211 information and referral line of UWNCNM provides callers throughout Central NM with information on a broad range of community, social, health and government resources. UWNCNM 211 is partnering with CONNECT to create a central phone number individuals can contact to be linked to resources.

Additional Areas of Responsibility: 

• Navigate multiple information and referral software as well as a cloud-based phone system to provide callers from throughout Santa Fe County with information and referral services to health and human services, government agencies and community-based organizations.
• Maintain accurate information and referral call records.

Other Information/Requirements: 

• High School Diploma or equivalent
• Data Entry, Efficiency in Microsoft Office including Word, Outlook, Excel and PowerPoint
• Strong customer service skills
• Apply excellent listening skills
• Should be respectful, sensitive, and empathetic to the feelings and problems of all people.

How to Apply: 

Interested applicants, or if you have additional questions, must submit a resume and cover letter to [email protected] by January 21, 2025.
BENEFITS: Full-time employees (FTE) are eligible for health, dental, vision, life and long-term disability insurance, 403b retirement plan, flexible spending account, EAP, and voluntary insurance programs.

Salary Range: 
$25.00- $27.40 per hour (Living in Santa Fe County Only), 40 hours per week FTE
Contact Information
Name: 
Human Resources
Agency/Organization: 
United Way of North Central New Mexico
Address: 
2340 Alamo Ave SE 2nd Floor
City: 
Albuquerque
State: 
New Mexico
Zip/Postal Code: 
87106
Business Phone: 
5052473671
Business Fax: 
Email Address: 
[email protected]
uwncnm.org
Internal Info
Date to Post: 
Jan 7 2025
Date to Remove: 
Jan 21 2025

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