Main Areas of Responsibility:
The Operations Manager will serve as frontline support to RTSC's growing number of callers seeking support for their home repair needs, will also be responsible for managing and providing support for rebuilding volunteers as well as additional office management responsibilities.
Additional Areas of Responsibility:
The Operations Manager will be responsible for conducting and returning calls, collecting and organizing caller documentation, drafting correspondence, and maintaining contact with callers. Additionally, the Operations Manager will assist with general administrative tasks. The Operations Manager will facilitate a positive caller experience in all their actions and decisions for both potential and current clients and volunteers.
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