211 Community Navigator

Job Description
Type of Job: 
Full-Time
Main Areas of Responsibility: 

The 211 helpline supports the communities UWCNM serves through providing callers with information about a broad range of community, social, health and government services. Supports the 211 helpline by providing accurate and reliable information and referrals to callers within our central NM community who need access to resources.   

Additional Areas of Responsibility: 

Project assignments and participation level will progress based on evolving needs in the community and progression toward achieving the 211 helpline’s current and developing goals.  The 211 Community Navigator will coordinate with other Community Impact and UWCNM staff as needed, and support team members in relationship management and research. 

Other Information/Requirements: 

MINIMUM REQUIREMENTS: High School Diploma , should be respectful, sensitive, and empathetic to the feelings and problems of all people, customer service and/or call center experience , Bilingual (English/Spanish) , Microsoft suite experience 
PREFERRED QUALIFICATIONS:  Bachelor’s degree and at least one-year experience working in a forward-facing social services role 

How to Apply: 

Interested applicants, or if you have additional questions, should supply a resume and cover letter to [email protected] by Monday, December 12, 2022. 

Salary Range: 
$24.05 per hours, 35 hours per week FTE
Contact Information
Name: 
Human Resources
Agency/Organization: 
United Way of Central New Mexico
Address: 
2340 Alamo Ave. SE
City: 
Albuquerque
State: 
New Mexico
Zip/Postal Code: 
87106
Business Phone: 
505-247-3671
Email Address: 
[email protected]
uwcnm.org
Internal Info
Date to Post: 
Nov 30 2022
Date to Remove: 
Dec 12 2022

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