Improving Communications Improves Outcomes

Communication happens at many levels in many ways.  It is critical for success to have "effective communication" now more than ever about your vision, mission, goals, services, constituents, employee expectations, job performance, suppliers, processes, results.

Learning Objectives
This will be an interactive workshop with take-away materials than can be used immediately.  By the end of the workshop, participants will know and understand:

• - The different types of communication: human, non-verbal and speech elements
• - Various tools to help make communication effective by dealing with interference (environmental, physical, bad structure, attitude)
• - How to choose the right information to convey, when the right time is and method for effective feedback
• - The framework and criteria for improving organizational performance - understanding how the work gets accomplished
• - How to build communication and awareness between silos

Participants will be able to develop and implement new and improved processes for more effective communication.

Level
Intermediate: for board chairs, executive directors, supervisors, managers, group/team leaders -- all those responsible for disseminating critical information directly or indirectly.

Presenter
Retha Shiplet, Quality New Mexico's COO and Director of Training and Development.  With 20+ years experience and knowledge in supervision, management and leadership, Retha will also share personal experiences and best practices in communication.  She trains both small and large organizations in the use of performance improvement tools modeled after the Baldrige Criteria for Performance Excellence.

This learning opportunity is brought to you compliments of New Mexico Economic Development and Quality New Mexico and in collaboration with the Center for Nonprofit Excellence, United Way of Central New Mexico.