How to Manage Expectations 4-2009

Want to be successful? Learn to manage expectations.

When expectations are managed well, all parties feel good about the outcome of the project, even if there are a number of challenges. On the other hand, when expectations are not managed well, even a project that comes in on time and on budget might be seen as less than successful.

Whether you are working with employees or volunteers, managing expectations is important on all projects.

Expectations should be set up front. Expectations should be realistic. Agree on a plan. Communicate early and often. This session will help you identify the needs of your stakeholdres. It will then give you some communication and general documentation tips for recording those expectations and following-up to be more successful.

Presented by Liza Volkman with Intel. Liza is a Project Manager for the new manufacturing facility being built in China.